Refund Policy

Short version: cancel whenever you like, keep access until the end of the period you paid for, and write to us if something went wrong. We would rather refund you than argue.

Cancelling

Go to your account settings and cancel. It takes a few clicks, there is no phone call and no email to write.

After you cancel:

• Your subscription stays active until the end of the period you already paid for.
• It does not renew.
• There is no cancellation fee.

We do not automatically refund the part of the period you have not used, because you keep your access for all of it.

Your 14-day right to change your mind

If you live in the EU, the law normally gives you 14 days to cancel an online purchase and get your money back, no reason needed.

Pianodemy gives you access to the app straight away. At checkout you are asked to confirm two things: that you want access to start immediately, and that you understand this ends your 14-day right once it does. That confirmation is why we can let you in right away instead of making you wait two weeks.

If you subscribe and do not use the app at all, write to us within 14 days and we will refund you anyway.

When we refund

We refund in full when:

• You were charged twice for the same period.
• You were charged after cancelling.
• The app was broken for a meaningful part of the period and we could not fix it.
• You subscribed by mistake and have not used the app.
• We suspend your account for a reason other than fraud. We refund the unused part.

We look at anything else case by case. Ask.

When we do not refund

• You used the app for the period and simply changed your mind afterwards.
• Your account was closed for fraud or for abuse of other people.

How to ask

Email [email protected] from the address on your account, and tell us what happened. We answer within 2 working days.

Approved refunds go back to the card you paid with. Stripe usually takes 5 to 10 working days to put the money back, and that part is your bank’s timing, not ours.

Chargebacks

If you do not recognise a charge, please write to us before contacting your bank. A charge from us appears on your statement as PIANODEMY.COM. We can almost always explain it or refund it the same week, which is faster for you than a bank dispute.